Appleton Health & Wellbeing, part of the CCA Care Partnership
Welcome to CCA Care Partnership, a modern forward thinking practice that is working hard to embrace the changes happening within Primary Care to deliver a high quality service to all our patients.
CCA Care Partnership operates its services from three sites across Warrington. These are situated in Culcheth, Chapelford & Appleton. All our sites are easily accessed by car and local transport facilities, and although all sites have limited parking space both Culcheth and Appleton have been modernised and the new build for Chapelford is in its last stages of approval.
At present we have GPs, a specialist nurse in complex care, a nurse practitioner, practice nurses, health care assistants and a wellness coach. Many of our administrative management team and the patient care advisors are new and all are trained or are being trained to a high standard to better manage your needs. We are currently working with a patient list size of approximately 12,700 patients and welcome new patients.We have an active Patient Voices Group and we will always encourage new membership to begin to support the future development of our services for our population.
Our website is updated regularly and is crammed full of useful information about the practice that will help keep you informed of current developments nationally and within our practice itself.
We run regular patient surveys on our site and we would encourage you to participate to ensure your voice is heard as primary care embraces the significant changes that are likely to be implemented over the coming 18-24 months.
*** REMINDER FOR PATIENTS ***
It is important that we are notified immediately of any changes around your contact details, ie: address, telephone number, next of kin etc. Please ask the receptionist for the appropriate form which needs to be filled in so we can update your records.
**** Important Information about your Care Records ****
Patient.data - For more information and to download the opt-out forms see the links at the side of this page
- Care.data - launch of care.data upload is postponed until Autumn of this year
- Summary Care Record
***NEW*** Telephone System
We have a new telephone number....
To book an appointment you will need to use the NEW number. The existing number is still in operation and will automatically transfer you but this will be discontinued very shortly. Please update your records with our new number.
You said … the phones lines are always engaged, you can never get through, you have to wait ages and then you can’t get an appointment.
We did … listen to what you have had to say, have reviewed options and have settled on investing in the installation of a Surgery Line system.
We have provided many more lines into the practice making it easier to call us at peak times. To ensure our new system is fully effective, we have set up a fully manned telephony team each morning to deal with the increased volume of calls. This team will deal with calls across all our sites.
In order to ensure continuing education for our staff we allocate the last Thursday afternoon of every month as protected learning time. On such occasions we are closed at this time.
Missed Appointments in June 2014
30 failed to turn up
approximately 5 hours of lost appointments
Please let us know if you cannot attend
Text Messaging Service
** Would you like to be notified by a text message when your next appointment is due **
Please contact reception with your mobile number or fill in the attached form that is located under the Further Information section 'Text Message Reminders'
(Site updated 14/07/2014)