Appleton Health & Wellbeing, part of the CCA Care Partnership
Welcome to CCA Care Partnership, a modern forward thinking practice that is working hard to embrace the changes happening within Primary Care to deliver a high quality service to all our patients.
CCA Care Partnership is currently led by two partners, Dr Nicky O’Connell [GP partner] and Christine O’Connor [Managing Partner].The Partnership operates its services from three sites across Warrington. These aresituated in Culcheth, Chapelford & Appleton. All our sites are easily accessed by car and local transport facilities, and although all sites have limited parking space both Culcheth and Appleton have been modernised and the new build for Chapelford is in its last stages of approval.
At present we have 9 GPs, a specialist nurse in complex care, a nurse practitioner, practice nurses, health care assistants and a wellness coach. Many of our administrative management team and the patient care advisors are new and all are trained or are being trained to a high standard to better manage your needs. We are currently working with a patient list size of approximately 12,200 patients and welcome new patients.We have an active Patient Voices Group and we will always encourage new membership to begin to support the future development of our services for our population.
Our website is updated regularly and is crammed full of useful information about the practice that will help keep you informed of current developments nationally and within our practice itself.
We run regular patient surveys on our site and we would encourage you to participate to ensure your voice is heard as primary care embraces the significant changes that are likely to be implemented over the coming 18-24 months.
**** Important Information about your Care Records ****
Patient.data - For more information and to download the opt-out forms see the links at the side of this page
- Care.data - launch of care.data upload is postponed until Autumn of this year
- Summary Care Record
***NEW*** Telephone System
We have a new telephone number....
To book an appointment you will need to use the NEW number. The existing number is still in operation and will automatically transfer you but this will be discontinued very shortly. Please update your records with our new number.
You said … the phones lines are always engaged, you can never get through, you have to wait ages and then you can’t get an appointment.
We did … listen to what you have had to say, have reviewed options and have settled on investing in the installation of a Surgery Line system.
We have provided many more lines into the practice making it easier to call us at peak times. To ensure our new system is fully effective, we have set up a fully manned telephony team each morning to deal with the increased volume of calls. This team will deal with calls across all our sites.
In order to ensure continuing education for our staff we allocate the last Thursday afternoon of every month as protected learning time. On such occasions we are closed at this time.
Missed Appointments in March 2014
1613 appointments were booked
41 failed to turn up
approximately 6.5 hours of lost appointments
Financial cost of £1025.00 and a cost to those patients who could not get an appointment and may have generally needed it.
Please let us know if you cannot attend
Text Messaging Service
** Would you like to be notified by a text message when your next appointment is due **
Please contact reception with your mobile number or fill in the attached form that is located under the Further Information section 'Text Message Reminders'
CCA Care Partnership introduces Doctor First - the new consultation service
CCA Care Partnership demonstrates a commitment to improving patient access to doctors and services
3rd March is a very important day for CCA Care Partnership and our patients as we launch the new telephone consultation and appointment system called doctor First. This system is designed to put the two people who need to talk to each other together in the shortest possible time: that is YOU and the DOCTOR.
Whilst, like with all things, we expect to have some teething problems we believe the system will be beneficial for all our patients as it will:
- Make sure every person who makes a call to our practice gets a conversation directly with a GP
- Make sure patients who need to be seen on the day, are seen
- Make sure those most ill are seen first
- Make sure there are enough appointments for everyone
- Make sure staff are not making decisions beyond their knowledge base
- Reduce DNAs [people making appointments and not attending]
Under this new system the telephone consultation with the doctor will allow patients to be assessed on a clinical priority basis by a clinician not an administrative person.
If either the doctor or the patient needs or wants to see the other then an appointment is booked without question...on the day.
Introducing this new way of working will give patients a better service individually from CCA Care Partnership, at all our sites, and will reduce the likelihood of clinics overrunning and people feeling the need to go to A&E as an alternative.
We look forward to your feedback. Please download the attached leaflet for your information.
Doctor First Visual
Doctor First Poster
(Site updated 03/04/2014)