Appleton Health & Wellbeing, part of the CCA Care Partnership
Welcome to CCA Care Partnership, a modern forward thinkingpractice that is working hard to embrace the changes happening within PrimaryCare to deliver a high quality service to all our patients.
CCA Care Partnership is currently led by two partners, Dr Nicky O’Connell [GP partner] and Christine O’Connor [Managing Partner].The Partnership operates its services from three sites across Warrington. These aresituated in Culcheth, Chapelford & Appleton. All our sites are easily accessed by car and local transport facilities, and although all sites have limited parking space both Culcheth and Appleton have been modernised and the new build for Chapelford is in its last stages of approval.
At present we have 9 GPs, a specialist nurse in complex care, a nurse practitioner, practice nurses, health care assistants and a wellness coach. Many of our administrative management team and the patient care advisors are new and all are trained or are being trained to a high standard to better manage your needs. We are currently working with a patient list size of approximately 12,200 patients and welcome new patients.We have an active Patient Voices Group and we will always encourage new membership to begin to support the future development of our services for our population.
Our website is updated regularly and is crammed full of useful information about the practice that will help keep you informed of current developments nationally and within our practice itself.
We run regular patient surveys on our site and we would encourage you to participate to ensure your voice is heard as primary care embraces the significant changes that are likely to be implemented over the coming 18-24 months.
Discuss the future of the NHS this week w/c 25th November.
Warrington CCG is holding drop-in sessions to provide information and seek opinions about the long term future of the NHS.
Please find attached a poster to download of our Christmas opening times across the festive period. The poster is also displayed in the surgery waiting room.
**** Important Information about your Care Records ****
Health & Social Care Information Centre
What is HSCIC?
NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC) on behalf of the entire health and social care system; this is known as CARE DATA.
Under the Health and Social Care Act 2012, NHS England has the power to direct the HSCIC to collect information from all providers of NHS Care which includes Primary Care (General Practices). Data will be extracted each month starting from Spring 2014 and will contain important information about medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had. This will help improve the safety and quality of patient care and will begin to form the basis of the Summary Care record for all individuals. Because the Summary Care Record is an electronic record it will give healthcare staff faster,easier access to essential information about you.
What will HSCIC do with your information?
HSCIC will only use the minimum amount of information needed to help improve patient care and services provided to you including:
· Particular areas of diseases and conditions to help practitioners take action to prevent problems
· Support public health locally and nationally to respond to patient needs
· Improve the public’s understanding of care provided
· Provide safer care during an emergency, when your GP practice is closed or when you are away from home in another part of England
The only personal information used will be your NHS Number and postcode, BUT NOT YOUR NAME SO YOUR IDENTITY IS PROTECTED WHEN LINKING YOUR RECORDS TO THE HSCIC.
Do I have a choice?
Yes, if you do not wish your details to be forwarded then, please let a member of our practice team know and we will make a note on your practice records. If you are happy and have no concerns you do not need to do anything. You are able to change your mind at anytime.
For further information, please see the leaflet below, Summary Care Record link under the Further Information section. Posters and leaflets are also available with in the surgery. If you would like to speak to a member of the Management team about HSCIC (Health & Social Care Information Centre, please leave your contact details with a member of our practice team who will pass your details on to a Management contact who will be in contact with you.
If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery, please see below.
***NEW*** Telephone System
We have a new telephone number....
To book an appointment you will need to use the NEW number. The existing number is still in operation and will automatically transfer you but this will be discontinued very shortly. Please update your records with our new number.
You said … the phones lines are always engaged, you can never get through, you have to wait ages and then you can’t get an appointment.
We did … listen to what you have had to say, have reviewed options and have settled on investing in the installation of a Surgery Line system.
We have provided many more lines into the practice making it easier to call us at peak times. To ensure our new system is fully effective, we have set up a fully manned telephony team each morning to deal with the increased volume of calls. This team will deal with calls across all our sites.
In order to ensure continuing education for our staff we allocate the last Thursday afternoon of every month as protected learning time. On such occasions we are closed at this time.
Missed Appointments in November
1112 appointments were booked
38 failed to turn up
approximately 6 hours of lost appointments
Financial cost of £950.00 and a cost to those patients who could not get an appointment and may have generally needed it.
Please let us know if you cannot attend
Text Messaging Service
** Would you like to be notified by a text message when your next appointment is due **
Please contact reception with your mobile number or fill in the attached form that is located under the Further Information section 'Text Message Reminders'
(Site updated 03/12/2013)